As head of Trust and Safety, Irwin helped oversee Twitter’s policies on harassment, hate speech and violent content. (REUTERS)News 

Ella Irwin Departs Twitter After Serving as Head of Content Policy

Ella Irwin, who was responsible for content moderation and policy at Twitter, has resigned, depriving new owner Elon Musk of one of his most devoted aides.

As director of trust and safety, Irwin helped oversee Twitter’s policies on harassment, hate speech and violent content — rules that have been relaxed under Musk. He was also heavily involved in account suspensions and often responded to Twitter users whose accounts were suspended.

Irwin confirmed the departure, which was previously reported by Fortune, in an email.

Current and former employees said Irwin has been one of Musk’s most trusted executives, willing to implement and defend his content decisions as layoffs and layoffs have weighed on the team’s efforts. While this move improved his standing on Twitter, it also alienated advertisers and users who felt the platform was becoming welcoming to hateful content.

When Musk took over, advertisers began fleeing Twitter because they were worried about what kind of content their ads would appear next to. Musk said in March that Twitter’s ad revenue had dropped 50 percent since October.

Irwin is the second trust and safety chief to resign since Musk took office. The first, Yoel Roth, left in November. After leaving, Roth directly criticized the company.

The reasons for Irwin’s resignation are not clear. Irwin joined Twitter last June, a few months before Musk’s $44 billion acquisition decision.

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