WhatsApp is currently testing an AI chatbot in its latest beta version, aiming to enhance user interaction and introduce innovative features. The focus of this beta release is on the integrated AI chatbot, which aims to revolutionize user engagement. Meta has previously announced plans to incorporate AI chatbots across its platforms, using the advanced Llama 2 language model to enable natural and realistic conversations. In partnership with Microsoft Bing, this AI chatbot goes beyond typical responses by providing users with answers directly from web searches.
The latest beta version of WhatsApp (v18.104.22.168) prominently features an AI chatbot with its own shortcut strategically placed above the Chat button in the Conversations tab. This handy shortcut allows users to effortlessly launch an integrated AI chatbot, allowing them to perform a myriad of tasks within the app, according to Webetainfo‘s findings.
WABetaInfo reports that Meta is in the final stages of development of this groundbreaking AI chatbot. Currently, the feature is only available to a select group of WhatsApp beta users. While the feature is currently limited to this specific subset of users, it is expected to be widely available in the near future. However, eager users must participate in the beta program to experience the AI chatbot firsthand, although the program is currently at full capacity.
How AI Chatbots are changing WhatsApp
1. Personalized interactions: AI chatbots promise personalized interactions by leveraging user data and settings. Users can expect tailored responses, product/service recommendations, and customized support, improving the overall experience.
2. Multilingual support: break language barriers, AI chatbots can communicate
fluent in multiple languages, which expands companies’ global reach and promotes connection with diverse audiences.
3. Improved accessibility: AI chatbots offer an alternative to traditional text-based interactions and improve accessibility, especially for people with disabilities, making WhatsApp a more inclusive platform.
4. Global reach: AI chatbots overcome language barriers and enable businesses to cross borders, expand their market presence and connect with customers worldwide.
5. Increased productivity: Automation of tasks, self-service options and handling of routine interactions with the help of artificial intelligence chatbots increase business efficiency. This allows employees to focus more on value-added activities, ultimately increasing productivity.