Samsung Galaxy Buds 3 Pro were recently launched by the Korean giant, however, the product has already been removed from retail stores and ecommerce platforms. (Samsung)

Samsung has reportedly stopped selling the newly released Galaxy Buds 3 Pro because of this problem.

Nitin MisraJuly 21, 24 Samsung, Samsung galaxy buds pro

The recently released Samsung Galaxy Buds 3 Pro have sparked conversations not only for their features and updated design, but also for reported quality problems. Priced at Rs.19,999 in India, these earbuds were intended to rival the Apple AirPods Pro 2. However, early purchasers have voiced concerns that have caused notable delays in their availability.

User complaints about quality issues

The launch of the Galaxy Buds 3 Pro was met with anticipation, but soon after widespread complaints began to appear, especially from Korean users. These issues are primarily related to the physical design and build quality, which is a major concern as it cannot be fixed with a software update. As a result, Samsung appears to have halted sales and delayed deliveries in several regions.

Impact on availability

The impact of these quality concerns is evident on major e-commerce platforms. Amazon has removed the Galaxy Buds 3 Pro product page in many countries, including India. On Flipkart, the product is listed as “coming soon”, suggesting a delay in availability. Meanwhile, Samsung India’s official website is still accepting pre-orders, with a delivery promise of July 25. This discrepancy highlights the uncertainty surrounding product release and availability.

Future steps and uncertainties

The crux of the problem lies in the physical design and build quality of the headphones, and it’s still unclear how Samsung plans to fix these flaws. It is hoped that the problems will be limited to the original defective batch and future units will meet higher quality standards. However, Samsung has yet to release an official statement addressing the situation, detailing possible compensation plans for affected customers, or outlining steps to fix the problem.

Despite its promising features and design, the Samsung Galaxy Buds 3 Pro is currently facing challenges due to reported quality issues. This has led to a halt in sales and delayed deliveries, which affects their availability on different platforms. As customers and potential buyers await an official response from Samsung, the future of the Galaxy Buds 3 Pro remains uncertain. The company is expected to make further updates to shed light on how they plan to resolve these issues and ensure that the product meets the high standards expected by consumers.