X Marks the Spot: Premium Users Get Elite Customer Support from Elon Musk!

Elon Musk and team have added new features to X for users, and finally the platform offers improved customer support. However, to use the new feature, X wants you to subscribe to its Premium plan, which means only verified X account users can use the new support.

Musk has been touting an X Premium option for all X users, and with limited features like paid wing customer support, it sounds like the platform is desperate to get more paid subscribers to the platform.

Musk had gotten rid of the current customer support service at Twitter when he bought the company, and nearly a year after closing the deal, X users will get support again, albeit in a paid avatar.

Some people have pointed to the impact of the new feature, claiming that the response time to any DM support message can be as low as 10 minutes in some cases, which is the least you can expect for a paid service.

The answer also includes a multiple choice answer box that allows the person to select the issue they are facing with their verified X account. Topics mentioned are Stripe issues (payment, engagement or account visibility, missing verified checkmark, or something else.

X clearly needs new funds, and Musk is doing his best to get more people to invest in the platform. More importantly, he needs revenue to grow, and one of the ideas implemented on the platform is two-tier premium plans.

He has even suggested that X could eventually become a fully paid platform, requiring everyone who uses X to pay for the service. X also added artificial intelligence to a platform called Grok. This version of the generative AI chatbot competes with ChatGPT, Bard and others.

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