TRAI Investigates Increase in Call Drop Complaints, Launches Review of Service Quality Regulations
Telecom regulator Trai on Friday said it has received several complaints from subscribers about call drops, prompting the need to review existing quality of service rules to measure network performance at the circuit level and bring 4G-5G services into its circuit as well. The Telecom Regulatory Authority of India (Trai) said that while technological advancements and performance management tools in mobile communications have advanced, the quality of experience (QoE) for consumers has not improved as expected, even as the quality of service (QoS) requirements have improved. supported by technology standards.…
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